Global Hospitality and Vacation Holiday Ownership

Critical Success Factor/s

• Extensive Experience with Integrated Resorts, specialized in Pre-Opening
• IT Project Delivery Expertise
• Deep knowledge of Gaming system functionality and industry best practice processes
   

Challenge:  Diamond Resorts International (DRI) strives to continuously improve its services to its Members through enhancements or development of new functionality for their critical business solutions. The demand for new and better features only served to increase focus on delivering quality solutions to both business users and members. DRI sought to engage a partner to provide efficient, through and cost-effective QA services to supplement its core QA teams.

Solution: SJB Consulting deployed an offshore QA Team supported by an onshore Lead satisfy DRI’s requirements. The QA  Team works on a schedule that overlaps DRI’s working hours to maximize communication with business users, fellow QA resources and developers. The on-going engagement has seen continuous successes in delivering quality solutions for several key projects, such as:

•  Members Area Rewrite
•  Pacific Monarch Resorts
•  Clarity Club Reservations
•  Rentals
•  Application support tickets
 

Major Resort Hotel Gaming Property in Macau

Critical Success Factor/s

• Software Process and Project Management
• Quality Control (Testing)
• Performance Testing
   

Challenge:  Wynn Macau, which opened in late 2006, needed to define its business processes for the Macau Market which is totally new for the client.  Also the systems that will be used by Wynn Macau were originally designed for the US market and needed to be customized. This requires QA Testing and Performance testing in its critical systems, both customer facing and operational systems, and especially the gaming system, which is the main revenue driver for the property.

Solution:  SJB Consultants conducted thorough Quality Assurance  and Performance Testing on the new Casino Management System (CMS) and Property Management System (PMS). We were able to leverage our industry experience in the Gaming space in both Asia and North America in order to provide the requested services. We continued on to support the post-opening for the key Gaming and Hotel areas. 

World Class Casino/Hotel in Macau

Critical Success Factor/s

• Quality Management (Testing)
• Performance Testing
• Knowledge of the CMS and the BPDs/SOPs

Challenge:  MGM Grand Paradise Macau built a world class casino/hotel and required extensive Quality Assurance testing and Performance Testing of the Gaming application.

Solution:  SJB Consultants performed in-depth QA on the mission-critical Gaming-related business processes identified during the BPD phase. We defined and executed the Quality Assurance plans and test scenarios; and conducted Performance Testing on the new CMS. We also provided deployment and post-opening support for the key Gaming areas. 

Major Resort Hotel Gaming Property in Las Vegas

Critical Success Factor/s

• Quality Control (Testing)
• Software Process and Project Management
• Deep QA roots due to our heritage firm

Challenge:  Wynn Resorts was faced with two critical deadlines in advance of the opening of Steve Wynn’s luxury resort and casino.  The first deadline was to ensure that Wynn’s processes and systems met the approval of the Nevada Gaming Commission Board to receive certification and be granted final approval of their gaming license.  The second was the property opening itself, which required the quality assurance of 54 integrated systems and processes, most importantly the gaming, hotel and retail systems, in order to function properly.

Solution:  SJB Consultants performed QA Management during the Wynn and Encore openings, establishing the QA Program which defined the necessary QA policies and procedures, improving IT's existing software development and vendor management practices.  We provided training to Wynn's QA resources and  guidance in establishing the IT environments.  We also defined the QA strategies and test plans, delivered the planned tests and assisted the business in determining  operational solutions to issues that the systems were unable to provide.